FAQ

Frequently Asked  Questions

If you don’t see your question below, please reach out to us via our contact page.

Bed

What is your depth of fitted sheets?

Can I order bedding for custom mattress sizes?

What is the difference between a French case and pillowcase?

How long are your pillowcases?

What is a blanket cover?

What is a gathered vs. a tailored bed skirt?

Are your bed skirts lined?

Are pillow inserts included with the shams?

Bath

What size bath mats do you carry?

What is a fingertip towel?

How are your shower curtains designed for installation?

How should I care for my bath products?

Table

What are your standard napkin sizes?

What are your standard placemat sizes?

Can I customize a tablecloth size?

What is a felt liner?

Technique

What is the difference between embroidery and applique?

Linen Care

What detergent do you recommend?

Do I have to iron my linens?

Can I use dryer sheets?

Will my linens shrink?

How do I store my linens?

See our full CARE GUIDE and complete laundry walkthrough.

Returns

What is your return / exchange policy?

Gifts & Gift Cards

Do you sell gift cards?

How do I redeem a gift card?

Do you have a registry?

Do you offer gift wrap and gift messages?

What is a gift notice?

Design & Order Process

How do I place an order?

Do you offer in-person appointments?

Do you travel to other cities?

When is the cut-off for Holiday delivery?

Can I order swatches/samples?

Can I send you my own fabrics and swatches for color matching?

Do you sell to the trade?

Lead Times

What is the lead time for delivery?

Can I pay extra to rush my order?

Custom Requests

Do you sell your fonts?

Can I send you my own fabric (COM)?

Can I purchase your fabric by the yard?

Can I provide my own monogram design?

Can you embroider logos?